In 2009, Tielka was the first in Australia to release a certified Fairtrade organic loose leaf tea collection and in 2018, Tielka's pyramid teabags became the most highly awarded in Australia.

Tielka teas are hand-harvested and hand-crafted in some of the best tea growing regions in China. After harvest, they are sent directly to Tielka's warehouse in Agnes Water, Queensland where they are blended and packaged on site using original recipes created by co-founder, Rebecca Domorev.