It’s been one of those weeks where you’ve spent the whole time on client escalation calls…
A week of apologising, a week of adjusting expectations, a week of mending broken client relationships. Basically, so far it’s a week you’d much rather forget!
Wouldn’t it be nice if you didn’t have to take those calls? Actually, wouldn’t it be really nice if nobody at all had to take these calls? If you’re at that all too familiar stage where you’re about to forget it all and jump on the next plane to “youcan’tfindme”, just hang on one second – there may be a better approach!
Whether you’re in the knowledge and professional services industry, or running an established product company, we’ve all been there. No matter how hard you work, no matter how good an outcome you provide, there’s always something that isn’t quite right.
Something that you haven’t thought of, something that was expected and not delivered. Maybe you’ve started lowering day rates or “writing off” existing costs to mollify your client and see the project through. You’ve probably already started to think about how to get rid of this client afterwards – and chances are your client has been thinking the same!
But it doesn’t have to be this way!
The key to keeping clients happy throughout your delivery cycle while producing a kick-arse outcome for your customers is to continuously, and proactively, manage stakeholder expectations.
In this practical workshop I will introduce you to quick and powerful techniques to identify and assess stakeholders and together we will explore different ways to evaluate – and where necessary, change – stakeholder engagement levels.
Over the course of 2 hours we will use real-life examples, discussion and collaborative activities to dive deeper into the world of stakeholder management and how to utilise tried and tested project management approaches to deliver great outcomes for your clients and establish lasting customer relationships based on trust and understanding.
Practical and pragmatic, you will leave the workshop with a bag full of tools and techniques ready to apply to your next project or your next product discovery phase. You will have a better understanding of the different types of stakeholders that can impact your business and walk away with specific strategies on how to manage them effectively and efficiently.
So let’s tackle this together and secure your spot now!